Our policy is 14 days. Unfortunately, we CAN NOT offer you a refund or exchange if 14 days have gone by since you received your item.
To be eligible for a return, your item must be unused and in the same condition that you received it with the original packaging.
Several types of goods are exempt from being returned if they have been opened. We do not accept e-juice, tanks, atomizers, or drip tips, due to the nature of the product.
To complete your return, we require your proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition; is damaged or missing parts for reasons not due to our error.
If an item is granted a returned after 14 days.
To return your product, contact firstname.lastname@example.org for further instructions on return address
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds or credits may take to 5 business to reflect on your account.
Late or Missing Refunds (if applicable)
If after 5 business days a refund is not posted, contact your credit card company and bank to VERIFY if the refund was issued and just been posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale Items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org